Collaboration & Information Services

Mandate

Provides a range of collaboration and information services in the domains of communication including webcast, lecture recording and video conferencing, conference and meeting management including Indico, room booking, public screens and conference room operation, document management including CDS, MultiMedia, Bulletins and the Invenio software, ePublishing including the CERN Report publication, and printing including the PrintShop and site-wide copier and printing.

Group sections

Section	Acronym	Description
AudioVisual and Collaborative Services	IT-CIS-AVC	AudioVisual and Collaborative Services
Digital Library Services	IT-CIS-DLS	Digital Library Services
Digital Library Technology	IT-CIS-DLT	Digital Library Technology

Services

The following services are under the responsibility of this team

Service	Responsible	Description
CERN Document Server	IT-CIS-DLS	The CERN Document Server (CDS) is the institutional repository that provides acquisition, search and collaborative tools to manage collections of documents produced at CERN. The collections include HEP documents, Multimedia documents, Bulletins, Administrative (Directorate, HR, Finance) documents, EU Project documents (OpenAire, EMi), Library and Project document types.
CERN Document Server	IT-CIS	The CERN Document Server (CDS) is the institutional repository that provides acquisition, search and collaborative tools to manage collections of documents produced at CERN. The collections include HEP documents, Multimedia documents, Bulletins, Administrative (Directorate, HR, Finance) documents, EU Project documents (OpenAire, EMi), Library, Project document types, and also all IT related documents
Conference Rooms Infrastructure	IT-CIS-AVC	The Conference Rooms functional service is responsible for providing installation and maintenance of the technical infrastructure needed in CERN meeting rooms. The service normally intervenes only in meeting rooms which are officicially supported by IT. If you would like your room to be supported, please submit a general request.
Conference Rooms Operations	IT-CIS-AVC	This service is responsible for organising the local technical support in CERN main meeting rooms. Events organisers can contact it to request a specific support for their event. The service will also operate the video and audio acquisition devices in equipped rooms for the recording of events. - Supported rooms: o Main amphitheatre o Council Chamber o Rooms B, C, D o 60-6-015 o 222-R-001 This service can also install temporary sound installations for specific events, VIP visits and public addresses in non-standard locations.
e-Publishing	IT-CIS	The e-Publishing Service is in charge of the workflow to release CERN Official Reports. This service is responsible for copy-editing scientific texts such as CERN reports, school proceedings etc. This includes many different steps, like checking for clarity and consistency, grammar and spelling, style and layout. In addition, templates in LaTeX and Word and general grammar and style guidelines are provided and maintained. The service is aiming at maximizing the automation of the processes (with internal procedures and external companies).
Electronic Bulletins	IT-CIS-DLS	Bulletins are available online composed of articles submitted and archived in the CERN Document Server. Currently, these include CERN Bulletin, ECHO, the CMS Bulletin, past articles of ATLAS E-news and of the CERN Computer News letter
ePublishing	IT-CIS-DLS	Checking of texts approved for CERN Reports This service is responsible for copy-editing scientific texts such as CERN reports, school proceedings etc. This includes checking for clarity and consistency, grammar and spelling, style and layout. In addition, templates in LaTeX and Word and general grammar and style guidelines are provided and maintained
ILC Agenda	IT-CIS-AVC	Installation and maintenance of the ILC Agenda server (based on the Indico event management tool)
ILC Document Server	IT-CIS-DLT	The International Linear Collider (ILC) Document Server hosts all documents for the ILC. The server is hosted and maintained at CERN. See http://ilcdoc.linearcollider.org for more information.
Indico	IT-CIS-AVC	Indico is a web application which provides support for organising events of all sizes, ranging from lectures to big conferences. It consists in a main server http://indico.cern.ch, a search engine http://indicosearch.cern.ch, and a document conversion server. People also rely on the Indico main server in order to book CERN physical meeting rooms, videoconference sessions and to request their event to be webcasted and recorded. Indico also provide a related chat room service based on Jabber technology.
INSPIRE Document Server	IT-CIS-DLT	The INSPIRE Document Server hosts the entire body of the HEP literature (about one million records). It is the reference HEP scientific information platform being used worldwide. The laboratories of CERN, DESY, Fermilab and SLAC agreed to build INSPIRE, a global HEP information platform providing scientists with innovative tools for research at the dawn of an era of new discoveries.
Invenio External Support	IT-CIS-DLT	Invenio Digital Library software support is provided by the CDS Team to certain institutes that pay for a one-year-renewable contract. These external bodies can send their requests to cds.support@cern.ch. The institutes for which the CDS Team provides support are listed at https://twiki.cern.ch/twiki/bin/view/CDS/CERNDocumentServerExternalRespo...
Invenio Software Development	IT-CIS-DLT	Invenio is a free (GNU General Public License) software suite enabling you to run your own digital library or document repository on the web. The software covers all aspects of digital library management from document ingestion through classification, indexing, and curation to dissemination. Invenio was originally developed at CERN to run the CERN document server (CDS), managing over 1,000,000 bibliographic records in high-energy physics since 2002, covering articles, books, journals, photos, videos, etc..
Lecture Recording	IT-CIS-AVC	Recording of Lectures in CERN equipped auditoria Main Amphitheatre Council Chamber IT Amphitheatre 40-S2-A01 40-S2-C01 222-R-001 Globe 1st floor BE Auditorium TH Auditorium Georges Charpak Room
MultiMedia Archive	IT-CIS-DLS	The Multimedia Archive service ensures the quality and consistency of multimedia (audio, graphics, animation, video) files and metadata that are uploaded onto CDS. It keeps multimedia files in very high resolution and in standard formats for long term archiving purpose.
Onsite Information Screens	IT-CIS-AVC	The service is responsible for the public information screens installed in public places on the CERN sites. It does not support the legacy cathodic TVs which still display the machine statuses on the old analogue TV cable network (CATV).
OpenAIRE Document Server	IT-CIS-DLT	The OpenAIRE Document Server at CERN hosts and maintains the OpenAIRE Orphan Repository. This repository is for all publications from EC-funded projects that do not have an existing institutional or subject repository. The server hosts peer-reviewed articles as well as other important forms of publications (pre-prints or conference publications).
Print Device Management	IT-CIS	The Print Device Manager is responsible for: - overseeing the Print Device Support service, covering printers, faxes, photocopiers, plotters and multifunction machines. - liaising with users, external suppliers and internal services such as Print Infrastructure, CERN Stores, Finance, etc. All queries should be redirected to the Print Device Support line who will contact the manager as necessary.
Print Device Support	IT-CIS	The objective of this service is to provide the support required to ensure the effective and smooth running of the CERN printer and fax park. This only covers standard machines that have been purchased through the CERN Stores.
Printshop Management	IT-CIS	The Printshop manager is responsible for overseeing the Printshop operations, contract management with Finance, and call for tenders etc. with external companies. All queries should sent to the Printshop who will contact the manager as necessary.
Printshop Operation	IT-CIS	This service covers print jobs which exceed the scope of the normal Printing Service either in terms of quantity, quality or technical requirements. It also supports features such as page separation, inserts, stapling, binding, finishing, etc. Please contact us (CERN.Printshop@cern.ch) for a detailed quote. The CERN Printshop is located on the ground floor of building 510 (opposite the Main Building): 510 R-007. The Printshop reception is open: Monday-Friday 10h00-12h00 and 13h00-15h00.
Public PC	IT-CIS-AVC	The service runs the public PCs which stand next to the User Office in the Main building
Room Videoconferencing	IT-CIS-AVC	This functional service provides point-to-point and multipoint videoconference from the rooms listed here in several forms: use of the Vidyo and EVO videoconference software, use of standard H323 videoconference and use of phone conference. The service maintains the central infrastructure needed for these room videoconference sessions (a Codian MCU and gatekeepers) and provides user support on location to start or debug a faulty session.
Vidyo	IT-CIS-AVC	A universal videoconference service which allows to organize and join point-to-point or multipoint videoconference meetings from desktop machines, tables, smart phones, CERN videoconference-equipped meeting rooms, or from traditional phones
Webcast	IT-CIS-AVC	This functional service allows people to watch live events from equipped rooms (Main Auditorium, Council Chamber, Globe, Filtration Plant, 40-S2-A01 and 40-S2-C01) on http://webcast.cern.ch. It also allows people to take advantage of the streaming capabilities when watching past events recorded in video from CDS (http://cds.cern.ch) or Indico (http://indico.cern.ch). The service is also responsible for the audio/video retransmission of events between the main CERN rooms.
Indico	IT-CIS-AVC	Indico is a web application which provides support for organising events of all sizes, ranging from lectures to big conferences. It consists in a main server http://indico.cern.ch, a search engine http://indicosearch.cern.ch, and a document conversion server. People also rely on the Indico main server in order to book CERN physical meeting rooms, videoconference sessions and to request their event to be webcasted and recorded.
Room Videoconferencing	IT-CIS-AVC	This functional service provides point-to-point and multipoint videoconference from the rooms listed here in several forms: use of the Vidyo and EVO videoconference software, use of standard H323 videoconference and use of phone conference.
Vidyo	IT-CIS-AVC	Vidyo allows users to make point-to-point calls or multipoint videoconference meetings from their desktop machines, tablets and smartphones, H323/SIP equipped meeting rooms and from traditional phone lines.
Webcast	IT-CIS-AVC	The CERN Webcast Service allows you to watch from your desktop computer, 'as they happen'.
Lecture Recording	IT-CIS-AVC	Video recording of Lectures in CERN equipped auditoria. The CERN Lecture Recording Service opens CERN lectures, meetings and seminars to universities, schools and to the general public. This service allows you to watch events from your desktop computer after they are published to CDS (http://cds.cern.ch). These CERN rooms are equipped for webcast and recording.
Public PCs	IT-CIS-AVC	The service installs, maintains and supports the public PCs which stand next to the User Office in the Main building.
Conference Rooms Operations	IT-CIS-AVC	This service is responsible for organising the local technical support in CERN main meeting rooms. Events organisers can contact it to request a specific support for their event. - Supported rooms: Main amphitheatre Council Chamber Rooms B, C, D 60-6-015 222-R-001 80-1-001 (Globe 1st floor) This service can also install temporary sound installations for specific events, VIP visits and public addresses in non-standard locations...
Onsite Information Screens	IT-CIS-AVC	The service is responsible for the public information screens installed in public places on the CERN sites. It does not support the legacy cathodic TVs which still display the machine statuses on the old analogue TV cable network (CATV). This service provides:
Conference Rooms Infrastructure	IT-CIS-AVC	The Conference Rooms functional service is responsible for providing installation and maintenance of the technical infrastructure needed in CERN meeting rooms. The service normally intervenes only in meeting rooms which are officicially supported by IT. If you would like your room to be supported, please submit a general request..
ILC Agenda	IT-CIS-AVC	Installation, maintenance and support of the ILC Agenda server (based on the Indico event management tool), an Indico server in support for the ILC Collaboration.