|Mobile Telephony connectivity issues in France||7 Sep 2016||
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Following the restrictions enforced by the French and Swiss authorities, Swisscom was obliged to turn off its transmitters in France on 29th August, 2016 (https://cern.ch/gsm-france). Since that date, the coverage in the French area of CERN has been provided by Orange France.
In this new environment, a mobile phone should ideally move from Swisscom (CH) to Orange (F) networks and vice versa while crossing the border without losing connectivity. Unfortunately, radio waves do not stop at the border and there is always some residual signal from an operator in the adjacent country. Furthermore, the current international agreements between operators do not consider seamless communications, so communications (voice and data) are cut when changing network.
Lack of coverage at CERN premises
If you identify an area where you cannot connect neither to Orange nor to Swisscom within CERN premises, please open a Service Now ticket so we can assess the network in that particular area.
Areas around access pits in France
Swisscom covers underground and experimental facilities.
Lack of coverage at home (piquet)
If you have neither Swisscom nor Orange coverage at home and you are part of a piquet service, please open a Service Now ticket specifying your GPS coordinates. Awaiting a signal improvement, we recommend to:
Meyrin site is covered by Swisscom on both sides of the border although only 3G is available in the West part.
Roaming between networks
Problems to call from the office
If you have issues to call from your office because Swisscom’s signal is too weak, we recommend you to lock your telephone to Orange while in France. If you do so, you will need to manually select Swisscom operator if you are on the Meyrin site or if you visit any of the underground areas.
If you are not able to call neither via Swisscom nor Orange, please open a Service Now ticket.
Orange coverage within Switzerland
Some manufacturers do not follow the GSM standard to save battery, so the telephone remains attached to Orange even while being in Switzerland. Only a manual action or the complete loss of Orange signal forces the change.
Problems to call when moving between sites
Roaming between networks will disconnect the on-going call/data session. Therefore, telephone calls can be cut when moving by car between sites.
Some smartphones do not switch from Swisscom to Orange because they try to send all generated traffic (e-mails, WhatsApp, or any other application running on the phone) before leaving the home network (Swisscom) even if the signal is quite low. If you work mainly in France and have difficulties to call/receive calls, we recommend you to lock your phone to Orange. If you do so, you will need to manually select Swisscom operator if you are on the Meyrin site or if you visit any of the underground areas.
When switching from Swisscom (CH) to Orange (FR) some telephones spend time looking for alternative networks. They will lose all connectivity during that period, which can last from a few seconds to a couple of minutes.
Unfortunately, none of these behaviours can be changed at the network level and it is only dependent on the user equipment. In these cases, we can only suggest applying a manual operator selection.
For further technical information, you can visit the following links:
|CERN mobile contract changes in France||25 Aug 2016||
Following recent discussions with the French and Swiss authorities, it has become clear that it is not permitted for a mobile telephony provider from one host state to transmit signals from the territory of the other. As a result, the Swisscom transmitters in France will be turned off on 29th August. From that date, coverage in France will be provided by Orange France.
Please, follow this link for further information.
|Réorganisation du réseau informatique « bureaux »||12 Aug 2016|
|General Purpose (office) Network Reorganisation||10 Aug 2016|
|New phone number access point for Vidyo in France||6 Jul 2015||
I have the pleasure to announce, after several requests, a new phone access point in France for Vidyo meetings. The number is at +33481077580.
|New VidyoDesktop version 3.5 for Win and Mac||6 Jul 2015||
From July 3rd, there is a new version of VidyoDesktop available. Some of the features are the following:
New In-Call Capabilities
|Vidyo Survey 2014||11 Nov 2014||
I would ask you please to fill the survey about the service available here:
|New Lync Version Available||5 Nov 2014||
Version 14.0.10 of Lync for the Mac is available from the CERN Mac Software Repository. This version works with OS X Yosemite.
|VidyoDesktop, Proxy setting and Institutes Firewalls||30 Oct 2014||
|CERN Vidyo is now running on version 3.2||22 Oct 2014||
The CERN Vidyo Service is now running on version 3.2.
Apart of some bug fixes, and general performance improvements, I would like to call your attention to 2 new aspects:
|Bash Vulnerability||22 Oct 2014||
Crtical vulnerabilities have been found in the bash shell provided by all versions of OS X.
|Apple released OS X 10.10 Yosemite||22 Oct 2014||
On October 17th Apple has rleased OS X 10.10 "Yosemite". It fixes many security issues, a few bugs and it contains a lot of new functionality.
|Vidyo Infrastructure Upgrade from 3.0.4 to 3.2 - 21st of October||3 Oct 2014||
|VidyoDesktop client upgrade to 3.3.0-027||17 Sep 2014||
|New Vidyo Phone Number at BNL||21 Aug 2014||
A new phone number to access Vidyo meetings will be available at BNL: +16313442616
The full list of phone numbers is available here:
|CERN switches to Comic Sans style||1 Apr 2014||
From today, all of CERN's official communication channels are switching to exclusive use of the font Comic Sans.
|Mac OS X 10.9.2 fixes critical SSL bug||26 Feb 2014||
On Tuesday, 25/02/2014, Apple released Mac OS X 10.9.2, which includes a fix for a major SSL security flaw that came to light last Friday.
|Vidyo Upgrade 3.0.1||11 Feb 2014||
February 13th 2014: Vidyo software upgrade to version 3.0.1
Main features available after the upgrade:
Indico (already in place after the last update of Indico):
|Vidyo Recordings||9 Dec 2013||
We have now enabled the possibility of recording Vidyo Meetings directly from Vidyo.
Please refer to the set of links below:
|New telephone number to access Vidyo in the US||8 Nov 2013||
Dear Vidyo users,
|New CERN only public interface||20 Jun 2013||
Upon popular demand we created a new restriction level called 'CERN' (C), repositories coming form the default restriction level 'Restrcited' (R), will see activated a read only anonymous access av
|Jira project "Central Jira Actions" closed||29 May 2013||
The Jira project "Central Jira actions" is now closed.
|Mac computers available from CERN Stores||17 May 2013||
Mac hardware is now available from the CERN stores. Please order them directly from the EDH CERN Stores Catalogue.
|New phone access point at CERN: 71400 (from the outside +41227671400)||4 Apr 2013||
CERN 4th of April 2013:
|Vidyo updates: New IVR, New Phone Bridge in Germany, more routers||11 Mar 2013||
There are 3 updates of the Vidyo service this week:
1) the IVR at CERN is finally load balanced and it's now sitting on a new ip address:
|Configure printer from your web browser||1 Mar 2013||
The service enabling Mac users to find and configure printers directly from the Printing Services web pages is now available at: ht
|First Month of Vidyo operation as the official collaboration service for the LHC community||18 Feb 2013||
This is a summary of the first month of full operation of the Vidyo Service for the LHC community, since becoming the sole provider on January 1st 2013
|Vidyo Desktop Clients - New Version build||11 Feb 2013||
Vidyo Desktop clients (all platforms) have a new build published in the CERN Vidyoportal. This version contains small bug fixes and stability issues.
|New phone access in Czech Republic (Cesnet): +420950072376||20 Nov 2012||
Following the plan of extending phone access to several countries and institutes we have now a new phone access number in Cesnet (Czech Republic):
|New phone access in Netherlands (Nikhef): +31207165248||12 Nov 2012||
Following the plan of extending phone access to several countries and institutes we have now a new phone access number in Netherlands (Nikhef):
|Vidyo release 2.2.2 in production||5 Nov 2012||
July 8th 2013: Vidyo software upgraded to version 2.2.2
Main features available after the upgrade:
|Vidyo phone access point survey||2 Nov 2012||
Participate in the survey to allow prioritisation of the creation of new worldwide phone access points.
|JIRA central Issue Tracking Service (ITS) presented on ITUM 7||3 May 2012||
The JIRA central Issue Tracking Service (ITS) will be presented on ITUM 7.
|Hyperthreading being rolled out all over LXBATCH||2 Apr 2012||
A significant fraction of the available batch hardware now support SMT (hyperthreading).
|Batch service updating to SLC5.8||2 Apr 2012||
The batch service is being updated to SLC5.8.
|Atlascat resource merge to public||2 Apr 2012||
The atlascatlong and atlcatshort dedicated resource groups have been merged with the public batch resources.
|International Masterclasses 2013 on Vidyo||7 Mar 2012||
Each year about 6000 hi
|Next ENTICE meeting||26 Feb 2012||
There will be an ENTICE meeting on the 12th March. Details are available at the ENTICE indico site.