JIRA Service

This service provides the central JIRA Issue Tracking Service (ITS) infrastructure supported by the IT Department.

The Central Issue Tracking Service (ITS) is based on JIRA. An issue tracking system (also ITS or bug-tracker) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are used to create, update, and resolve reported bugs, tasks and requests within projects.

The service provides an hosted solution of the JIRA software, an Atlassian tool. It is integrated with common CERN Services (Single Sign On, eGroups, Service-now). The JIRA service allows projects to manage issues, track bugs and fixes for new versions etc.  (The service is not intended for user support services, for which we recommend the Service Now service management tool.)

The central instance is to host most of the projects at CERN. Any CERN account can request a project there, and will then be in charge of the project administration (roles, permissions, ...).

Jira schemes options

The central instance is administrated (workflows, notifications, plugins, custom issue types, fields, ...) by the ITS team.

We would like to draw your attention on the fact that most user needs are met by the Central Jira Instance. If you have very specific needs (high customization, home-made plugins, high load), please get in touch with us. Requests are evaluated one by one.

Installed plugins on the central instance are :

  • GreenHopper
  • SVN / Git Plugin
  • Gant Chart Plugin
  • Service-now linker
  • eGroup mapper

Homepage of the service : https://its.cern.ch/jira

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Supported Clients

 

The central Jira service is accessible from a web-browser (we recommend usage of Chrome, Firefox or Internet Explorer).

Mobile applications and third-party apps are not guaranteed to work, as the integration with CERN SSO enforces some limitations on the login system.  

However, we've been reported correct behavior of the following apps :

  • Bugbox (for Android)
  • Bugsack (iPad)

User Responsibilities

 

The user commits to respect the CERN Computing rules.

A project leader, is responsible of the permissions schemes he uses, and the roles he distributes to his project. In particular, as anonymous access is possible even from outside CERN, the "Anyone" group in permissions schemes is only to be used if you wish that your project issues will be public.

On private instances, ITS team will not administer JIRA-related functionalities. That's to say, the user is responsible of each action he takes as an administrator (adding new plugins, new workflows, making his projects public, ...). 

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JIRA Service