This service provides the central JIRA Issue Tracking Service (ITS) infrastructure supported by the IT Department.
The Central Issue Tracking Service (ITS) is based on JIRA. An issue tracking system (also ITS or bug-tracker) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are used to create, update, and resolve reported bugs, tasks and requests within projects.
The service provides an hosted solution of the JIRA software, an Atlassian tool. It is integrated with common CERN Services (Single Sign On, eGroups, Service-now). The JIRA service allows projects to manage issues, track bugs and fixes for new versions etc. (The service is not intended for user support services, for which we recommend the Service Now service management tool.)
The central instance is to host most of the projects at CERN. Any CERN account can request a project there, and will then be in charge of the project administration (roles, permissions, ...).
Jira schemes options
The central instance is administrated (workflows, notifications, plugins, custom issue types, fields, ...) by the ITS team.
- To learn more about notification schemes, please check: KB0001733.
- To learn more about permission schemes: KB0002226
- To learn more about screen schemes: KB0002223
- To learn more about issue type schemes: KB0002215
- To learn more about Jira's issue security schemes: KB0002212
We would like to draw your attention on the fact that most user needs are met by the Central Jira Instance. If you have very specific needs (high customization, home-made plugins, high load), please get in touch with us.
Installed plugins on the central instance are :
- SVN / Git Plugin
- Gant Chart Plugin
- Service-now linker
- eGroup mapper
Homepage of the service : https://its.cern.ch/jira