Hardware repair

Please contact the Service Desk if you have suspect that your Mac has a hardware problem. Somebody will pass by your office for a first inspection of the Mac. If needed a more detailed hardware test can be done on site, in a dedicated room near the computer center. Simple repairs can be made directly there. For more complex repairs the Mac will be taken to our supplier.

Apple warranty: 1, 2 or 3 years?

By default, Apple provides a limited world-wide warranty for 12-months following the date of purchase.

Based on Swiss law, Apple provides 2-year warranty, as explained at http://www.apple.com/chfr/legal/statutory-warranty/. Please note that the conditions between the 1st and 2nd year of the warantee can be different as explained in this document.

Apple also proposes an optional paid 3-year warranty extention. Considering the cost of this extension, the hardware failure rates and the drop in the value of the equipment with time, the CERN IT department advises against purchasing this warranty extension.

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