Hardware repair

Please contact the Service Desk if you suspect that your Mac has a hardware problem. Somebody will pass by your office for a first inspection of the Mac. If needed a more detailed hardware test can be done on site, in a dedicated room near the computer center. Simple repairs can be made directly there. For more complex repairs the Mac will be taken to our supplier.

In case the device is not under warranty you will receive an estimate of the expected cost of the repair. If you want the repair to be executed you must create a 'Purchase Requisition' in EDH (https://edh.cern.ch/Document/SupplyChain/DAI) [see screenshot below] and attach the estimate. If you don't want the repair to be executed please reply according to the SericeNow ticket.

Apple warranty: 1, 2 or 3 years?

By default, Apple provides a limited world-wide warranty for 12-months following the date of purchase.

Based on Swiss law, AppleĀ provides 2-year warranty, as explained at http://www.apple.com/chfr/legal/statutory-warranty/. Please note that the conditions between the 1st and 2nd year of the warantee can be different as explained in this document.

Apple also proposes an optionalĀ paid 3-year warranty extention. Considering the cost of this extension, the hardware failure rates and the drop in the value of the equipment with time, the CERN IT department advises against purchasing this warranty extension.

How to fill a DAI for Hardware Repair

Go to (https://edh.cern.ch/Document/SupplyChain/DAI) and fill in the form like in the example below:

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