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BLOCK YOUR SIM CARD IMMEDIATELY!
- To suspend / block your SIM card:
- during working hours : call as soon as possible the Telecom Lab at 77777 (+41 22 767 77777) indicating:
- your telephone number
- your name / first name / dept.
- The Telecom Lab will prepare for you a new SIM card with the same phone number.
- outside working hours call as soon as possible the SWISSCOM hotline at :
- Hotline CH : +41 800 55 64 64 or
- Hotline INT : +41 62 286 12 12
- Please inform the Telecom Lab about the blocking. The Telecom Lab will prepare for you a new SIM card with the same phone number.
- To declare the loss, the theft or the disappearance of the appliance belonging to the Organization according to the official procedure, please fill in the form below:
- To order a new handset at CERN Stores (material request) : https://edh.cern.ch/Document/MAG
- When the appliance is found, the database for the customs has to be updated:
- To announce its reappearance, by e-mail to Labo.Telecom@cern.ch :
- for reuse (in order that it can again pass the customs without problem)
- for destruction, by sending it back to Telecom Lab.