Loss & Theft

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  1. To suspend / block your SIM card:
    • during working hours : call as soon as possible the Telecom Lab at 77777 (+41 22 767 77777) indicating:
    • your telephone number 
    • your name / first name / dept.
    • The Telecom Lab will prepare for you a new SIM card with the same phone number.
    • outside working hours call as soon as possible the SWISSCOM hotline at :
    • Hotline CH : +41 800 55 64 64 or
    • Hotline INT : +41 62 286 12 12
    • Please inform the Telecom Lab about the blocking. The Telecom Lab will prepare for you a new SIM card with the same phone number. 
  1. To declare the loss, the theft or the disappearance of the appliance belonging to the Organization according to the official procedure, please fill in the form below:
  1. To order a new handset at CERN Stores (material request) : https://edh.cern.ch/Document/MAG
    • When the appliance is found, the database for the customs has to be updated:
  1. To announce its reappearance, by e-mail to Labo.Telecom@cern.ch :
    • for reuse (in order that it can again pass the customs without problem) 
    • for destruction, by sending it back to Telecom Lab.
  1. According to the rules in force, any radio appliance has to be declared to the customs before destruction. Send it to Telecom Lab for this procedure.
  2. Additional information:
    • To know how to remotely wipe a stolen Smartphone please follow this link.

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