Mobile Data Services

Data services over mobile phone networks allows you to access internet services using your CERN mobile subscription.

Technologies

Mobile telephony technology and infrastructure is evolving continuously to add new services and increase data rates. Some of this improvements change the fundamental nature of the service (transmission technology, frequency bands, frequency bandwidth, etc.) and are known as generations.

The second generation (2G or GSM) started to offer mobile data services in the early 90s. Since then you have been using 2G (GSM, GPRS, EDGE), 3G in the 00s (UMTS, HSPA, HSDPA+) and recently 4G (LTE, LTE-Advanced). 5G is already been discussed…

Coverage

You can find all those technologies both in CERN underground facilities and on surface. Depending on your location these services will be offered by a different operator. You can consult CERN’s mobile coverage here.

Tariffs

All CERN subscriptions can use mobile data services free of charge while connected to Swisscom network (Swiss territory and CERN underground facilities).

While connected to Orange in CERN French Area, only users with a FULL or PRIVATE subscription will be able to use these services. Please, be aware that data traffic will be charged; you can check this link for detailed information about pricing. If you have a BASIC/BASIC+ subscription, you can ask for a data option via EDH that will allow you to consume up to 60MB during the month.

While roaming around the world, only users with a FULL or PRIVATE subscription will be able to use these services. Please, be aware that data traffic will be charged; you can check this link for detailed information about pricing.

Cost control

While using mobile data services in a network that is not Swisscom data traffic will be charged. You will be informed by SMS about your DATA consumption every CHF 50.

You can control the cost when using internet abroad via the Swisscom cockpit.

The connection is free, and you will not run up any costs, neither in Switzerland nor abroad.

The Swisscom Cockpit allows you to:

  1. Keep an overview of the DATA roaming costs you have run up at all times

Swisscom Cockpit

  1. Set up your personal limits for data roaming costs.

The standard limit for all CERN subscriptions is CHF 100.-/month but depending on your needs you can easy increase or decrease it through the Swisscom Cockpit:

cockpit limits

  1. When you reach the limit of 500 CHF you will receive an SMS and data roaming will be automatically deactivated until the end of the current month.

Please contact the Telecom Lab (labo.telecom@cern.ch) if this limitation doesn’t suit with your professional needs.

How to

How to subscribe

All CERN subscriptions have the DATA transmission allowed by default on Swisscom network, Full and Private subscriptions are authorised to use DATA worldwide.

The DATA connections on roaming are blocked for Basic and Basic+ subscriptions but you can ask for a data option via EDH that will allow you to consume up to 60MB during the month.

How to connect to Swisscom public APN

In order to successfuly establish a connection with the Swisscom public APN, please follow the steps on this link.

How to use a Huawei E180 Broadband USB key

If you have an old USB key preconfigured for Sunrise data connection, you can use it also with your CERN Swisscom SIM card. Please follow this procedure.

Information about smartphones

You can find information about smartphones here.

Support

Please contact the Telecom Lab (+41 22 767 77777, labo.telecom@cern.ch) for the additional information.


Reminder: You have committed to obey the Computing Rules (http://cern.ch/computingrules)

You are here