Telecom Billing

Communication details

Professional communications

The communication details for groups/ teams are available in AIS (authentication required): 
CET Transactions By Cost Centre 
CET Telephone Details 
CET Telephone Summaries 
HRT Telephone Privileges

You can access your professional communication details made from you GSM via:
HRT Telephone Details

Only communications charged to your budget code are displayed.

Private communications

If you have subscribed to a private option, the communication details for the last 6 months are available via:
HRT Telephone Details 

The private expenses are deducted monthly from your salary:

  • “TELEPH. PRIVES GSM” corresponds to the GSM traffic invoice
  • “TELEPH. PRIVES” corresponds to the PABX traffic invoice 

We remind you that by demanding a private subscription, neither refund nor contestation of call/data expenses will be possible.

Tariffs

Mobile telephony

You can find the information regarding the mobile telephony costs here: Mobile tariffs

Fixed-telephony

Calls made from a fixed-line or from a mobile phone while connected to Swisscom are routed by CERN’s telephone exchange (PABX).
Communications to all external numbers are billed by our operators and could be deducted from the user budget code or salary in case of private calls.

Please note that the PABX traffic price list is strictly confidential and cannot be divulged in order to preserve price competitiveness.

Billing process

CERN telecom bills are processed in two steps:

  1. GSM traffic

GSM traffic includes:

  • All GSM calls made on roaming
  • All GSM Data connections on roaming
  • All SMS and MMS

The monthly billing is established at the beginning of each month for the entire previous month. The details are available in HRT/CET around the 12th of each month.

  1. Telephone exchange (PABX) traffic

PABX traffic includes:

Support

For any additional information please contact the Telecom Lab at 77777 or send an email to labo.telecom@cern.ch

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