Mac Self-Service

Mac Self-Service is a functionality within the Mac Desktop Service built and maintained to empower CERN users by giving them easy access to applications and configurations through the Self-Service application. It also enables CERN users to acquire Mac App Store applications through the Apple Volume Purchasing Program.

Mac Self-Service is based on the pull philosophy. CERN users join the Self-Service by enrolling their Mac in the CERN MDM, which requires logging-on with their CERN credentials and then downloading and installing the Self-Service application. This enables the users to select the applications they would like to install or the settings they would like to apply on their Mac. The enrolment process is documented step-by-step in the attached document or on the video on the right.

Since May, 30th 2017 the enrolment and the Self-Service app use Single-Sign-On instead of the previous login page. SSO works with username and password or with an existing kerberos token. The SSO for the Self-Service currently does not work with user certificates.

On the technical level, the Self-Service works based on the MDM agent, which is installed during the enrolment process. The MDM agent runs with local admin privileges in order to automate installations, manage software dependencies and gather information about the hardware and software, which helps the Mac Desktop Service team provide a better service. The Mac Desktop Service team is committed to ensure confidentiality of this information.

Updates to the applications installed through the Self-Service are handled by mechanisms provided by these applications themselves - in exactly the same way as when these applications are installed outside of the Self-Service. Although technically possible, the Mac Desktop Service team does not push any updates, settings or applications to the Macs enrolled in the Self-Service.

However, in case you would like to remove Self-Service, and you have not installed any CERN licensed software, simply execute the following command in terminal :
sudo jamf removeFramework   

If the device on which you intend to install this software is owned by an external university or institute, please ensure that you have the right to authorise the installation.

To enrol you Mac in the Mac Self-Service, click here: https://mdm.cern.ch/enroll

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