Activate a phone number on a softphone

Note: This procedure is a simplified version of the procedure to activate a number on Lync IP Phone service with a desk phone: https://information-technology.web.cern.ch/book/lync-ip-phone-service/how-register

 

Lync IP Phone system provides possibility to request a CERN fixed phone number that can be used to make and receive phone calls using a softphone: application installed on Windows/Mac or on a smartphone (iPhone, Android, Windows phone). This functionality might be very useful for people registered at CERN and

  • Working from home
  • Often travelling abroad
  • Employed by another institute/company

 

In order to activate a fixed phone number on Lync IP Phone system please follow the steps that applies to your situation:

  • I do have a fixed phone number at CERN that is assigned to me
  • I don’t have a fixed phone number or I use a shared fixed phone number (several people assigned to the same phone number)

 

I do have a fixed phone at CERN number that is assigned to me

Migrate your phone number to Lync IP Phone service from “Phone Request” on EDH https://edh.cern.ch/Document/General/PhoneRequest. Please note that Alcatel IP Phones and standard analogue phones will not work once a number is migrated to Lync Phone System

  • Migration from existing phone to Lync or Alcatel IP Phone
  • In Phone request option choose: “Existing Lync IP Phone or softphone
  • Choose what kind of rights you would like to have for phone calls
    • No External Access: possible to call only the CERN phone numbers
    • Local Area (0450, 022, 021): possible to call CERN phone numbers and local numbers in France and Switzerland
    • Worldwide: possible to call any number around the world
  • Provide a budget code (see "Costs of the solution" below for more information)

 

I don’t have a fixed phone number at CERN or I use a phone number that is shared by several people

Request a new phone number from “Phone Request” on EDH https://edh.cern.ch/Document/General/PhoneRequest

  • “New fixed telephone line number”
  • In Phone request option choose: “Existing Lync IP Phone or softphone
  • Choose what kind of rights you would like to have for phone calls
    • No External Access: possible to call only the CERN phone numbers
    • Local Area (0450, 022, 021): possible to call CERN phone numbers and local numbers in France and Switzerland
    • Worldwide: possible to call any number around the world
  • Provide a budget code (see "Costs of the solution" below for more information)

 

Install a Skype for Business/Lync application on Windows, Mac, or on a smartphone

Please consult https://information-technology.web.cern.ch/book/lync-ip-phone-service/lync-application/lyncskype-business-installation  

 

Costs of the solution:

The phone calls made between CERN phone numbers are free of charge (also to CERN mobile numbers). Phone calls to a non-CERN number will generate costs (cf. https://information-technology.web.cern.ch/services/fe/info/telecom-billing)

The “Phone request” form requires to specify a budget code. It’s a necessary step for such a request, at the same time there will be no costs if:

  • “Existing Lync IP Phone or softphone” was chosen as the “Phone request option”
  • And “No external access” has been chosen as the access rights

Alternative approach to make audio/video calls with CERN

If you work for another institute/company that use already Skype for Business/Lync then you can use the application provided in your environment to make audio/video calls with people from CERN. Please contact service-desk@cern.ch to enable the “Federation” between your institute/company and CERN.