IT Operations Support Service

This service provides a range of tools and services to manage machines in the CERN Computer Centre and associated Computing Facilities. These tools and services include the installation of machines from a software point of view, including virtual machines, the management of the machine configuration, monitoring of the operation of the machines and applications, generation of alarms in the case of anomalies and the diagnosis and fixing of hardware problem.

This service offers:

  • Installation of machines in the CC
  • Installation of software in CC machines
  • Installation of virtual machines in CC
  • Management of CC machines configuration
  • Monitoring CC machines and application
  • Generation of alarms in case of anomalies in CC and the diagnosis and fixing of hardware problems