Mobile Services Overview

STANDARD subscription
RESTRICTED subscription

 

STANDARD subscription

Voice services

Incoming calls

  • You can receive calls from any number. Incoming calls not included in the subscription plan will be charged. Please, refer to the tariffs for further information.

Outgoing calls

  • You can call worldwide in international format. Please, refer to the tariffs for further information as some destinations are quite expensive (even while calling from Switzerland) and it’s highly recommended to use CERN landlines and/or to use data calls with a softphone solution such as CERNPhone or Skype for Business.

Emergency calls

  • Emergency numbers (e.g. 112) will be directed to the country you are located. Please, remember that in case of emergency at CERN you must call +41227674444.

Destination number format

  • You can call CERN numbers in any format (+412276/+4175411, 02276/075411, 7xxxx/6xxxx/16xxxx) while connected to Swisscom.
    We cannot guarantee all French operators will accept the short/national format so please use the international one if you are not in Switzerland.

Data services

  • You can use data services in any available technology (UMTS/LTE). CERN underground facilities are covered with Swisscom 3G and 4G signals.
  • Data traffic not included in the subscription plan will be charged. Please, check this link for detailed information about pricing.
  • You can control and limit the data consumption via Swisscom cockpit. Instructions can be found here.

Messaging

SMS

  • You can use your CERN mobile phone to send and receive short messages (SMS) in international format. Please, refer to the mobile tariffs web page for related costs.
  • PREMIUM SMS (incoming and outgoing) are not allowed.
  • SMS from CERN email accounts: You can send free of charge short messages to any Swiss mobile number (including CERN mobiles) via your CERN email account. You can find the instructions here.

MMS

  • In order to send/receive Multimedia Messaging Service (MMS) you will need a data subscription while in roaming. Please, check this link for detailed information about pricing.

Other services

  • Voice Mailbox (Combox): you can find the instructions here.
  • Forwarding calls: Only call forwarding to the Voice Mailbox (Combox) or CERN mobile/landline numbers is allowed. You can find the instructions here.
  • Wi-Fi calling: This service is currently available while connected to the CERN Wi-Fi service or to any Swiss Access Point.
  • VoLTE: This service is currently available while connected to Swisscom or any of the worldwide operators with VoLTE roaming agreements. Unfortunately, it does not work with French operators yet.

RESTRICTED subscription

Voice services

Incoming calls

  • You can receive calls from any number when you are in Switzerland or France.

Outgoing calls

  • You can call CERN and local numbers (+4122/+4121/+33450) while connected to Swisscom or while roaming in France. Any other calls are blocked.

Emergency calls

  • Emergency numbers (e.g. 112) will be directed to the country you are located. Please, remember that in case of emergency at CERN you must call +41227674444.

Destination number format

  • You can call CERN numbers in any format (+412276/+4175411, 02276/075411, 7xxxx/6xxxx/16xxxx) while connected to Swisscom.
    We cannot guarantee all French operators will accept the short/national format so please use the international one if you are not in Switzerland.

Data services

  • You can use data services in any available technology (UMTS/LTE). CERN underground facilities are covered with Swisscom 3G and 4G signals.
  • Mobile data is included while connected to Swisscom only. There is no data connectivity abroad.

Messaging

SMS

  • You can use your CERN mobile phone to send and receive short messages (SMS) in international format. Please, refer to the mobile tariffs web page for related costs.
  • PREMIUM SMS (incoming and outgoing) are not allowed.
  • SMS from CERN email accounts: You can send free of charge short messages to any Swiss mobile number (including CERN mobiles) via your CERN email account. You can find the instructions here.

MMS

  • You can send and receive Multimedia Messaging Service (MMS) while you are connected to the Swisscom network.
  • MMS from abroad are blocked.

Other services

  • Voice Mailbox (Combox): you can find the instructions here.
  • Forwarding calls: Only call forwarding to the Voice Mailbox (Combox) or CERN mobile/landline numbers is allowed. You can find the instructions here.
  • Wi-Fi calling: This service is currently available while connected to the CERN Wi-Fi service or to any Swiss Access Point.
  • VoLTE: This service is currently available while connected to Swisscom or any of the worldwide operators with VoLTE roaming agreements. Unfortunately, it does not work with French operators yet.