We are looking for an IT Technical Coordination Chair/Secretary.

As part of the IT Engagement for the Research and Computing Sector, one Chair and one Secretary are appointed to each of the LHC experiments. The IT Technical Coordination Chairs and Secretaries report to the Research and Computing Business Engagement Manager for the time they dedicate to the role. The role of Secretary is seen as useful preparation for the potential future role of Chair.

Goals:

• Understand and follow the IT needs and requirements of the experiment in a proactive way
• Continuously collect feedback from the experiment communities to promote a bi-directional synergy: tackling operational issues but also identifying opportunities for joint activities and exchanges
• Ensure strategic IT technical information reaches the experiment communities in a timely manner
• Identify potential issues at an early stage and escalate to ensure follow-up, mitigation and fixing

Chair functions:

• Maintain a good level of understanding of IT activities and services
• Proactively build and maintain trust-based relationships with the experiment community 
• Ensure that CERN-IT strategy and decisions are communicated to the experiment communities in a manner so they can easily be understood
• Proactively keep the relevant levels of CERN-IT hierarchy informed of IT-related concerns within the user communities
• Chair the technical coordination meetings between IT department and its user communities
• Ensure the agenda of the meetings are prepared in advance. Identify relevant topics from the experiment community and the IT department to be addressed and ensure the relevant experts, as needed, are present at the meeting

Secretary functions:

• Help and complement chair duties, with the goal to get experience with the stakeholders and functions of the IT Department and gain awareness of global IT needs for the broad experiment community
• Take the notes of the meetings, keep the action list up to date. Ensure the notes and the action list are stored and distributed shortly after the meeting
• Agree with LHCb representatives on the meeting dates and venues. Reserve rooms, setup video conferencing (if needed), and help the chair in handling INDICO
• Provide assistance to the chair: specific tasks and follow-up actions might be delegated to the secretary 

We are looking for people with the following profile, demonstrated experience/skills:

• A member of personnel with preferably at least 2 or 3 years of membership
• Willing and able to commit to this role for an initial duration of two years at a 10% workload, i.e. about ½ day per week on average
• Strong interpersonal skills, in particular:
  • Listening, empathy, tact and diplomacy
  • Build relationships based on trust and respect
  • Handle/defuse potentially conflicting situations
• Ability to see beyond the surface of a problem to the root cause (technical or human)
• Ability to succinctly summarise problems 
• Ability to identify further engagement opportunities, thinking out of the box and building on areas of technical expertise

People are encouraged to discuss with their supervisor before expressing their interest.

Contact: Simone Campana, Xavier Espinal

For reference: IT Internal Selection Process for Part-Time Roles