As a Network and Telecom Operations Technician in the Communication Systems (CS) group, you will be responsible for the smooth and efficient operation of network and telecom services at CERN. Specific tasks include:

• Monitoring of incidents on the network infrastructure and follow-up with experts of the affected services;
• Advanced user support for complex requests and incidents reported by users;
• In-depth investigation and resolution of highly technical networking and telecom issues affecting various types of systems (industrial controllers, high performance computing applications etc.), in collaboration with experts from IT or other departments;
• Preparation and improvement of operational processes and procedures and liaison with the contractors responsible for following these procedures;
• Management of hardware devices, including the testing of possibly faulty units and their return to the manufacturer;
• Coordination and announcement of incidents and planned interventions affecting the communications infrastructure.

We are looking for someone with the following profile, demonstrated experience and technical skills:

• Experience in the fields of networking and/or telecommunications
• Experience in a service provider role in a technical environment
• Experience in analysing complex technical problems and finding means to resolve them
• Knowledge of communication technologies (IP switching and routing) and protocols (DHCP, DNS, etc.)
• Operation and maintenance of networks
• Knowledge of system configuration tools
• Incident management, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies
• Customer service

Additional experience/skills in the following areas would be an asset:

• Experience of coordinating work with external providers and subcontractors
• Ability to develop simple scripts (Bash, Python)

SL: John Shade