We are looking for one IT Technical Contact for Scientific Information Service (SIS); the role holder reports to the Lead of Engagement for the time they dedicate to the role and is appointed for two years.

Time: 10%

Goals:

• Liaise with stakeholders in order to provide technical advice and strengthen collaboration, fostering technical alignment wherever possible
• Identify potential key collaboration areas, leading the follow-up activities
• Proactively keep the relevant levels of CERN-IT hierarchy informed
• Proactively build and maintain trust-based relationships with the stakeholders
• Identify potential issues at an early stage and escalate to ensure follow-up, mitigation and fixing
• Ensure strategic IT technical information is communicated to the stakeholders

We are looking for someone with the following profile, demonstrated experience/skills:

• A member of personnel with preferably at least 2 or 3 years of membership
• Willing and able to commit to this role for an initial duration of two years
• Strong technical knowledge in the area being addressed. Adequate general technical knowledge in IT services and technologies.
• Strong interpersonal skills, in particular:
  • Listening, empathy, tact and diplomacy
  • Build relationships based on trust and respect
  • Handle/defuse potentially conflicting situations
• Ability to see beyond the surface of a problem to the root cause (technical or human)
• Ability to succinctly summarise problems 
• Ability to identify further engagement opportunities, thinking out of the box and building on areas of technical expertise

People are encouraged to discuss with their supervisor before expressing their interest.

Contact: Simone Campana, Xavier Espinal

For reference: IT Internal Selection Process for Part-Time Roles