Services

The ACRON Service enables users to create crontab entries for Kerberos-authenticated cron jobs.

These (a)crontab entries are added to a table on one or several central cron servers. The registered command is then executed on a user-specified target machine, equipped with fresh Kerberos credentials of standard lifetime.

ACRON should be used in place of cron when the job you are running needs to write to AFS, ssh or scp against a target node, or perform other tasks that require a Kerberos ticket to execute. If you do not need a Kerberos ticket to run your job, a local cron job is sufficient and much more straightforward.

The AFS (Andrew File System) Service provides networked file storage for CERN users, in particular home directories, work spaces and project spaces.

The AFS Service is based on OpenAFS, an open-source distributed filesystem which provides a client-server architecture for location-independent, scalable, and secure file sharing.

This service provides support for authoring and publishing content on the web for AFS sites.

Authoring support includes evaluating and recommending authoring tools, optimizing searchability through improved site-visibility and referencing as well security facilities such as permissions and access control. Operational activities include running, maintaining and supporting actual web servers, web registration services, redirection services, search servers and more.

This service enables the provision of rapid notifications to logged-in users via a pop-up window and can be used for site-wide information broadcasts.

Portal to all engineering software tools.

The CERN Android service provides guidance for Android devices, including basic configuration and access to CERN resources.

The CERN IT department provides a centralized service to backup CERN-owned server machines containing critical data in the computer centre.

The IBM Tivoli Storage Manager product (TSM) is currently used to provide this function.

The CERN Batch Service provides computing power to the CERN experiments and departments for tasks such as physics event reconstruction, data analysis and simulation. It aims to share the resources fairly and as agreed between all users of the system. The service supports both local jobs, and WLCG grid jobs via the HTCondorCE.

The current batch computing service currently consists of around 190,000 CPU cores - mostly deployed in the HTCondor based service.

BOINC (Berkeley Open Infrastructure for Network Computing) is an open-source software platform for distributed computing that employs volunteered computer resources. It uses idle CPU cycles of participating computers to perform scientific calculations. The BOINC service at CERN hosts BOINC servers for LHC@home. Its first application has been SixTrack, which simulates particles circulating around the Large Hadron Collider (LHC) ring to study the long-term stability of the particle orbits. A second application is Test4Theory, that utilizes virtual machine technology to run simulation of LHC events on host computers. Additional applications are ATLAS simulations, and recently also simulations from LHCb and CMS.

The general purpose campus network offers intranet and internet connectivity to users at CERN.

The CERN Advanced STORage manager (CASTOR) is a hierarchical storage management system which was developed at CERN for managing physics data files. Files can be stored, listed, retrieved and remotely accessed using CASTOR command-line tools or user applications using the CASTOR API.

CASTOR files are always accessed via disk. These files that are transparently saved to and recalled from tape. CASTOR provides a set of access protocols such as XROOT, GridFTP and RFIO (Remote File IO).

Digital Document Service includes functional elements related to document management:

Central service provided by the IT department around Elasticsearch.

Elasticsearch is the most popular enterprise search engine based on Lucene. It is released as open source under the terms of the Apache License. It provides a distributed, multitenant-capable full-text search engine with an HTTP web interface and schema-free JSON documents.

Ceph storage service provides object storage for end-user applications, block-level storage for virtualized and physical servers, and a POSIX file system for general storage and sharing of files across the network.

Manage data (phones, offices, email addresses, etc.) for "services" and provides a container for contact information of services which are not yet included in the catalogue for the CERN service portal. If you are redirected to this page after searching an entry in the CERN Phonebook: make a search (CTRL-F) to find the entry you were looking for in the list of Contacts in the left column. Note: you must use the search of your browser to find the entry in this page, and not the "Search:" provided in the page to search another entry in the portal. Important: The list of Contacts in this page is limited to "services" entries inside the phonebook and does NOT include the entries for data related to a person (personal information for the name, phone, office, etc. ) which are automatically extracted from Human Resources databases. For problems with data related to a person please read KB0000779 and KB0000912.

This service provides support for the CERN Search engine that indexes a wide range of CERN document collections (CERN Web pages, CDS, Indico, Twiki, People, Groups, and JIRA). CERN Search is offered via the portal <a href="http://search.cern.ch&quot; rel="nofollow">http://search.cern.ch</a&gt; and also provides the backend search functionality for Indico and Twiki). Operational activities include running, maintaining and supporting the CERN Search server infrastructure and the interaction with the providers of the different CERN document collections

CERNBox provides cloud data storage to all CERN users. You can store your data, share it and synchronise it across devices - smartphones, tablets, laptops, desktops, the lot!

Register to CERNBox connecting to our website: https://cernbox.cern.ch/

The data can be accessed from any Web browser or file explorer, and you decide which data you want to share with other individuals or groups of collaborators. Data can be synchronise to your devices (Windows, Mac, Linux, iOs and Android) with the CERNBox application.

You can, for example, keep your files on CERNBox and synchronise only the ones you use often, or you can synchronise part of the interesting data from your experiment on to your laptop for testing.

CERNBox also integrates with some applications to allow collaborative editing of interactive notebooks for Physics analysis, as well as other products.

Refer to the user guide at https://cernbox.web.cern.ch for more details.

This service enables and supports the creation, validation and revocation of digital certificates issued by the CERN Certification Authority for valid CERN users, hosts and services.

This service is not provided directly to CERN users but to Internet Service Providers to allow them to exchange traffic. Service features include operational responsibility for the interconnection infrastructure, including 24x7 support and management of peer to peer ISP interconnections.

This service ensures the installation, maintenance, operation and support of the audiovisual infrastructure used within the CERN meeting rooms and auditoria.
It also offers a limited number of audiovisual equipment on loan.

The Configuration Management Service is responsible for the tools and infrastructure needed to centrally manage the configuration of servers hosted in the CERN Computer Centre.

In particular, this covers the Configuration Management infrastructure based on Puppet.

Jenkins is a popular open source, Java-based Continuous Integration (CI) toolkit. The primary goal of CI is to build and test software automatically, and provide feedback to help identify defects introduced by code changes as soon as possible.

While the recommended and supported Continuous Integration tool at CERN is GitLab CI, some software projects may have specific needs that require a more complex and powerful tool such as Jenkins.

In order to facilitate the deployment of Jenkins for software projects, the IT department offers the possibility to create pre-configured Jenkins instances in a "Platform as a Service" fashion. IT provides the infrastructure and a Jenkins application template with support for SSO and e-groups, but users are in charge of administering and maintaining their instance. No expertise is provided for Jenkins configuration, and support is limited to the infrastructure (excluding for instance troubleshooting of issues with using Jenkins).

CernVM File System (CernVM-FS) is a network file system based on HTTP and optimized to deliver experiment software in a fast, scalable, and reliable way

DB On Demand is offering users an easy way to create and manage their own databases. It empowers users to perform tasks that are traditionally carried out by database administrators or to use different database engines (currently the Open Community version of MySQL, PostgreSQL and InfluxDB) whilst facilitating operating system and database engine updates, access to backup and recovery services and some support for service continuity in case of hardware failure.

The datacenter network service offers design and implementation of high performance data networks in the datacenters of CERN. The service provides network connectivity to both general purpose computing and grid computing (LCG) facilities.

Distributed File System (DFS) provides to all CERN Users a centrally hosted file space. Default Windows home directories (My Documents), Workspaces, Departemental space, scratch space, etc. are offered on a self service basis.

This service provides hosting infrastructure for building official web sites and web applications based on content management system (CMS) and Content Management framework (CMF) called Drupal.

This service provides and supports email, electronic fax, SMS and calendar services for CERN users including spam filtering, backup and restore services, definition and assignment of mailbox quotas.

The service also provides support for users who have problems when trying to send emails to mailing lists (i.e. e-groups) or searching/viewing/managing the archives of these mailing lists.

Eduroam (education roaming) is a secure, world-wide roaming access service developed by international institutions to provide Internet connectivity for researchers, their staff and education community. The eduroam service is currently in a pilot phase but is available across most parts of the CERN site.

This service provides packaging, installation and application support for Electronic Design Automation (EDA) software tools for the CERN Electronics Engineering community.

EOS is a disk-based, low-latency storage service. Having a highly-scalable hierarchical namespace, and with data access possible by the XROOT protocol, it was initially used for physics data storage. Today, EOS provides storage for both physics and user use cases. Instances of EOS include EOSUSER, EOSPUBLIC, EOSATLAS, EOSCMS.

This service provides support for authoring and publishing content on the web for EOS sites.

Authoring support includes evaluating and recommending authoring tools, optimizing searchability through improved site-visibility and referencing as well security facilities such as permissions and access control. Operational activities include running, maintaining and supporting actual web servers, web registration services, redirection services, search servers and more.

This service provides support for Oracle-based services to the Physics community at CERN, in particular for applications related to detector conditions, PVSS, bookkeeping, file transfers, physics production processing, detector construction and calibration, and LHC Computing Grid services (such as the LCG file catalog LFC or the gLite file transfer FTS, the grid monitoring tools and experiments dashboards). The physics database service team provides coordination of the deployment of database applications, consultancy for application design, development and tuning, administration of the physics databases in co-operation with the experiments or grid deployment teams, database resource allocation to the experiments and a 24x7 piquet team to handle any incidents related to the services.

The GRID Data Transfer Service used at CERN is called File Transfer Service (FTS); it is a data movement service.
FTS aims to reliably copy one Storage URL to another. It uses a 3rd party copy (e.g. gsiftp) to achieve this, but will retry if this fails.
It also schedules these copys along network channels to ensure that bandwidth is properly used.
State in the FTS is held in a database, which ensures that the service can be restarted reliably.
FTS is used by the experiment frameworks (typically the end-users do not interact directly with it).
Experiment frameworks submit jobs to the FTS; a job is a set of pairs with source and destination file names.

The Filer service provides NFS storage where AFS and DFS do not apply. It is only targeting back-end storage for services. No personal directory is supported or planned.

The service consists of a set of virtualised NFS servers using Ceph RBD (block device) as storage back-end. The system relies on ZFS to snapshot, replicate and backup its data. Replication is based on snapshot and (if required) is done in a mirror server in Wigner. Data are backed-up (if required) onto tape in the CASTOR service.

This service is responsible for the installation, configuration, operation and maintenance of the fixed line telephone infrastructure and services including IP telephony and telephone switchboard.

This service offers hosting of code repositories for the Git distributed version control system.

Git is a distributed version control system, and offers an alternative to SVN for software code hosting. The hosting platform for Git repositories is gitlab.cern.ch. (The legacy platform git.cern.ch was decommissioned in 2016)

This service covers the implementation, operation and maintenance of tested software packages for GRID data management

The grid Information Service (IS) provides information about the grid resources and their status. This information is essential for the operation of the whole grid, as it is via the IS that resources are discovered. The published information is also used for monitoring and accounting purposes.
Much of the data published to the IS conforms to the GLUE Schema, which defines a common conceptual data model to be used for grid resource monitoring and discovery.
The IS used at CERN is the Berkeley Database Information Index (BDII).

This service provides support and maintenance of Apache Hadoop infrastructure - open-source, distributed storage and computing framework for big data.

If you wish to:

  • Get rid of your old laptop/desktop, computer screen;
  • Destruction of sensitive data and physical removal of the device;
  • Removal from the network database (LANDB) and Update of the inventory.

This service provides a Linux batch infrastructure for HPC (High Performance Computing) applications at CERN (e.g. Engineering, Physics simulations, etc.) that require MPI clusters. The service is restricted to dedicated user groups.

This service provides support for authoring and publishing content on the web. Authoring support includes evaluating and recommending authoring tools, optimizing searchability through improved site-visibility and referencing as well security facilities such as permissions and access control. Operational activities include running, maintaining and supporting actual web servers, web registration services, redirection services, search servers and more.

This service provides support regarding the development, maintenance and support of the Indico web application used for organizing events at CERN. Indico also allows the booking of CERN physical meeting rooms.

This service provides and maintains administrative and general infrastructure support for the IT Department, including the planning of IT departmental resources (budget and personnel) as well as general administrative services

This service offers an entry point for consulting and guidance on IT questions to CERN users and groups out of IT involved in computing activities.

This service provides a range of tools and services to manage machines in the CERN Computer Centre and associated Computing Facilities. These tools and services include the installation of machines from a software point of view, including virtual machines, the management of the machine configuration, monitoring of the operation of the machines and applications, generation of alarms in the case of anomalies and the diagnosis and fixing of hardware problem.

This service handles the planning and execution of the procurement of computing hardware destined for the CERN Computer Centre and associated facilities.

This service provides the central JIRA Issue Tracking Service (ITS) infrastructure supported by the IT Department.

This service provides support for CERN CentOS / Scientific Linux CERN on approved desktops including development and customization from standard distributions, deployment, operation and support.

The Linux Software Building Service is based on Koji, a system to build RPM software packages for Linux OS distribution and IT department Computing Infrastructure. It uses mock to create chroot environments to perform software pakage builds.

IT staff can request an account through the service portal (http://koji.cern.ch)

The load balancing service dynamically handles the list of machines behind a given DNS alias. It distributes workload evenly across those machines, in order to get optimal resource utilization, maximize throughput, minimize response time, provide a fail-over mechanism and avoid overload.

Please find the user documentation in http://configdocs.web.cern.ch/configdocs/dnslb/index.html

This service (Public Login User Service) is the interactive logon service to Linux for all CERN users. The cluster LXPLUS consists of public machines provided by the IT Department for interactive work.

The CERN IT Mac Desktop Service provides support for Apple Mac computers, including installation, configuration and access to CERN-licensed software.

This service is in charge of distribution of Mathematics software tools on CERN computers.

Mattermost Service

This service provides Mechanical Engineering software infrastructure and tools. Includes CAD/CAM server infrastructure as well as a range of Computer Aided Engineering (CAE) software tools for use by the Engineering community at CERN.

The CERN Messaging Service provides dedicated clusters of message brokers supporting the sending and receiving of messages between distributed systems.

It allows application modules to be distributed over heterogeneous platforms and reduces the complexity of developing applications that span multiple operating systems and network protocols. It creates a distributed communications layer that insulates the application developer from the details of the various operating system and network interfaces.

A message broker is an intermediary program that translates the language of a system from one internationally recognized language to another by way of a telecommunications medium. It is an architectural pattern for message validation, message transformation and message routing. It mediates communication amongst applications, minimizing the mutual awareness that applications should have of each other in order to be able to exchange messages, effectively implementing decoupling. This mediation is provided on best-effort basis with no guarantee that the messages will always reach the consumers.

This service is responsible for providing voice, messaging and data mobile phone services for CERN users. It includes the provision, configuration and support of SIM cards, lost and theft declaration for mobile phones and subscriptions, as well as the engineering, deployment, operation and maintenance of mobile services radio coverage in the underground facilities.

Monitoring of computing resources in the CERN Data Centres and of the WLCG activities.

The Multimedia Service ensures the quality and consistency of multimedia (audio, graphics, animation, video) files and metadata that are uploaded onto the CERN Document Server (CDS).

The MyProxy service provides a certificate repository. It permits secure storage of long-term proxy certificates used to access grid services, thus enabling proxy certificate renewal for long-running jobs as well as delegation, i.e. the ability for services or cron jobs to act on behalf of a user when invoking grid services.

Offers software tools and web services to interact with the network and telecom databases which allow the registration and management of devices connecting to the network infrastructure of CERN.

This service is dedicated to projects having special requirements for networking solutions, such as the LHC experiments data acquisition systems, the fixed target experiments, and other special projects.

This service enables deployment of small web applications using the Platform-as-a-Service (PaaS) paradigm. It allows creating instances of predefined application templates, as well as deploying custom applications from source code using a number of web application frameworks.

Applications are deployed as Docker containers in an Openshift cluster, providing full automation for build, deployment and scaling. The service is aimed at smaller web applications that do not justify allocating and maintaining dedicated servers. Larger applications should instead consider Cloud Services.

This service provides, maintains and supports a central printing interface giving access to all centrally registered CERN network printers, faxes, plotters and multifunction copiers. This includes providing central print servers mapping all CERN printers, managing their print queues and settings, and publishing them to all supported platforms.

The support is provided to ensure the effective and smooth running of the CERN printer park. This only covers standard machines, i.e.:
- that have been purchased through the CERN Stores.
- that are under a leasing agreement with the current multifunction copier provider.

The service is responsible for the public information screens installed in public places on the CERN sites.

It does not support the legacy cathodic TVs which still display the machine statuses on the old analogue TV cable network (CATV).

This service provides support for public PCs including the provision, configuration and deployment of hardware as well as corresponding support activities

This service is responsible for copy-editing scientific texts such as CERN reports, school proceedings etc. This includes checking for clarity and consistency, grammar and spelling, style and layout.

This service provides, operates, maintains and supports dynamic provisioning of servers for users, group, department or experiment. The servers can be physical or virtual machines and are allocated subject to approval and quota. The servers can be accessed through RDP for Windows servers and ssh for Linux hosts.

It is generally recommended to use the cloud resources available from OpenStack for most server provisioning.

This service provides assistance related to the development, operation and support of tools used for implementing Service Management processes. 

It provides support for collection and presentation of data and information regarding the status of the various Services.

This service provides support for collaborative workspaces based on SharePoint. This type of web sites is specially designed to facilitate the exchange of information between co-workers.

Collaboration workspace allows you to easily set up advanced web features such as discussion forums, surveys, wikis, picture libraries, blogs etc. Document sharing facilities allow online concurrent editing of documents such as Word or Excel between teams and newsfeeds to follow documents and topics of interest.

Services responsible for user authentication on central machines managed by IT:

  • The Single Sign-On service provides a solution allowing Web based applications to authenticate users and retrieve their information including their group membership to manage authorizations.
  • The Account Management Service (formerly known as FIM) provides all the tools to centrally manage computer accounts and resource authorization for end users, supervisors, the service desk and security team.

Skype for Business (formerly Lync) provides extended collaboration features like phone calls, instant messaging, presence, integration with Exchange calendar, desktop sharing, etc.

Installation and maintenance of central stream processing platforms, based on Apache Kafka, and of distributed co-ordination service to manage large set of hosts.

The technical network offers connectivity for industrial systems and accelerator control devices at CERN.

Portal to all telecom services; mobile phone, fixed line, Lync, billing and more.

This service covers all aspects of providing TETRA radio communication and geolocation functionality to the fire brigade, security guards, maintenance and operational teams. The service includes the installation, configuration, operation, maintenance and support of underlying infrastructure, system and tools.

This service primarily supports the LHC experiments in the operation of their distributed production and analysis activities.

TWiki is a Wiki for collaborative Web documentation. In a Wiki, web-pages can be edited directly and thus corrected and updated easlily. TWiki is a wiki implementation for projects and corporate intranets that is hosted centrally at CERN. TWiki is a powerful tool for writing documentation "as you go along". As web pages in TWiki have revision control, there is a full history of editing and it is easy to roll back changes.

This service provides a desktop videoconference software called Vidyo. It also ensures the maintenance and support for video conferencing systems in CERN equipped meeting rooms. CERN has a room endpoint infrastructure based on industry standard videoconferencing units (using H.323 and SIP protocols)

This service covers print jobs which exceed the scope of the normal Printing Service either in terms of quantity, quality or technical requirements. It also supports features such as page separation, inserts, stapling, binding, finishing, etc.

Printshop work is charged by TID, so please include your Budget Code with all orders. Please use the "Job Submission Request" forms below to send your order.

The Virtual Organization Membership Service (VOMS) is an attribute authority which serves as central repository for VO user authorization information, providing support for sorting users into group hierarchies, keeping track of their roles and other attributes in order to issue trusted attribute certificates and SAML assertions used in the Grid environment for authorization purposes.

VOMS is composed of two main components:

the VOMS core service, which issues attribute certificates to authenticated clients, and the VOMS Admin service, which is used by VO manager to administer VOs and manage user membership details.

Supported tools, configuration, help.

Web authoring tools, website management, site tools, support.

The CERN Webcast Service opens CERN lectures, meetings and seminars to universities, schools and to the general public. This service allows you to watch events from your desktop computer, 'as they happen'.

This service allows people to watch live events from equipped rooms on http://webcast.cern.ch and provides video recording of these events for future viewing. It is also responsible for providing the video streaming capabilities when watching past events recorded in video from CDS (http://cds.cern.ch) or Indico (http://indico.cern.ch). The service is also responsible for the audio/video retransmission of events between the main CERN rooms through a dedicated fiber network.

The service provides wireless connectivity to the CERN network for mobile users in conference rooms and public areas.

Responsible for the management of high performance data interconnections connecting Worldwide LHC Computing Grid to CERN.

Provides support to the LHC Experiments in WLCG with liaison to the IT services, development of common software and participating to operations activities of the Experiments.