IT Technical Users Meeting (ITUM) provides a technical update on IT Department services, including ‘heads-up’ information on future plans and is aimed at technical experts within CERN's Experiments and User Communities. ITUM meeting frequency is three meetings per year. We are looking for one ITUM Chair and one ITUM Secretary; the role holders report to the Lead of Engagement for the time they dedicate to the role and are appointed for two years.

Time: 10%

Goals:

• Exchange technical information on IT department services and plans
• Understand the impact on users for planned service changes and trends
• Ensure strategic IT technical information reaches the ITUM communities
• Identify in advance potential issues at an early stage and escalate to ensure follow-up, mitigation and fixing
• ITUM Meeting Frequency: 3 meetings per year

Chair functions:

• ITUM is not a decision-making meeting; however, any feedback raised, either at the meeting or directly to the meeting Chair, is passed to Engagement Management
• Understand where follow-up discussions should be organised on specific topics, either using existing Engagement meeting structures or on an ad-hoc basis
• Document feedback on topics addressed by the meetings and ensure monthly follow-up via the ITUM mailing list on agreed actions, remind deadlines and potentially heads-up on new topics for the upcoming meetings
• Maintain a good level of understanding of IT Activities and Services
• Proactively build and maintain trust based relationships with the experiment community
• Ensure the agenda of the meetings is well prepared in advance; identify relevant topics from the ITUM community and the IT department to be addressed and ensure that the relevant experts, as needed, are present at the meeting

Secretary functions:

• Help and complement Chair duties, with the goal to get experience with the stakeholders and functions of the IT Department and gain awareness of global IT needs for the broad experiment community
• Take the notes of the meetings, keep the action list up to date; ensure the notes and the action list are stored and distributed shortly after the meeting
• Agree with ITUM representatives on the meeting dates and venues. Reserve rooms, setup video conferencing (if needed), and help the Chair with handling indico
• Provide assistance to the Chair: specific tasks and follow-up actions might be delegated to the Secretary 

We are looking for people with the following profile, demonstrated experience/skills:

• A member of personnel with preferably at least 2 or 3 years of membership
• Willing and able to commit to this role for an initial duration of two years
• Strong interpersonal skills, in particular:
  • Listening, empathy, tact and diplomacy
  • Build relationships based on trust and respect
  • Handle/defuse potentially conflicting situations
• Ability to see beyond the surface of a problem to the root cause (technical or human)
• Ability to succinctly summarise problems 
• Ability to identify further engagement opportunities, thinking out of the box and building on areas of technical expertise

People are encouraged to discuss with their supervisor before expressing their interest.

Contact: Simone Campana, Xavier Espinal

For reference: IT Internal Selection Process for Part-Time Roles