1 New Internal Mobility Opportunity (IT-CF)

Author
fmoura
Type of notice
Job Opening
Expiry date

Computing Engineer (IT-CF-SM)

Member of the Service Management section in the Computing Facilities group.

Main tasks:

  • Be involved in Quality Management and Continual Improvement of services provided by the IT department
  • Assure that adequate documentation and training is created and maintained for the different players in the service delivery process
  • Provide support to users of the ITSM tool (ServiceNow)
  • Take active part in technical evaluations and in the development of tools used for all Service Management activities 

The following experience and competences should be provided:

  • Good communication skills and the ability to act with tact and discretion
  • Knowledge of service management and ITIL principles
  • Good knowledge of relational database technology
  • Knowledge of programming techniques and languages
  • Familiarity with user and service support
  • Experience with team work and collaborations
  • Proficient knowledge of English is required
  • Knowledge of French is desirable
Last modified
04 Nov 2019