As a Mac and iOS Service Manager, you will:

• Design, support, maintain and improve a productive and secure macOS and iOS computing environment. Understand and follow product evolutions.
• Maintain and evolve a robust Mobile Device Management (MDM) infrastructure for macOS and iOS end-user devices from the design of the architecture to the selection and implementation of the appropriate technical solutions.
• Integrate the MDM with other parts of IT infrastructure and enhance processes (licence strategy and provisioning, eligibility criteria), define and configure appropriate test strategies.
• Deploy, maintain, and update applications and automated configurations for macOS and iOS devices
• Manage software licences and monitor software usage.
• Issue recommendations regarding Apple hardware configurations.
• Assist users in accessing functions of Apple programs such as Apple Developer Program, Apple Device Enrolment Program and Apple School Manager. Assist IT Management concerning changes in these programs.
• Capture and understand users’ needs and constraints and provide efficient user-oriented support. Provide the user community, peers and management with technical expertise and advice and manage documentation.

Experience

• Experience in administration of computing systems including macOS and Linux
• Experience in installation, operation, and maintenance (preventive and corrective) of computing systems, including security assessment and patch deployment
• Experience in development of application software for macOS and iOS

Technical competencies

• Knowledge of operating systems administration: macOS, iOS, and Linux; Knowledge of systems configuration tools: Puppet, JAMF MDM
• Capturing and analysis of requirements for ICT systems as well as identification and selection of relevant emerging ICT technologies
• Knowledge of programming techniques and languages: zsh, Python, ELK Stack, SQL and Swift or Objective-C
• Installation, operation, and maintenance (preventive and corrective) of computing systems
• Development, review and plan computing and communication infrastructure evolution

Please contact Michal Kwiatek or Alberto Pace for more information.