Goals:
- Liaise with the stakeholder with the goal to provide technical advice and strengthen collaboration, fostering technical alignment when possible.
- Identify potential key collaboration areas, leading the follow-up activities.
- Proactively keep the relevant levels of CERN-IT hierarchy informed.
- Proactively build and maintain trust based relationships with the stakeholder.
- Identify in advance potential issues at an early stage and escalate to ensure follow-up, mitigation and fixing
- Ensure strategic IT technical information reaches the stakeholder.
- These roles will maximise the candidates technical background in different required specific required areas
- Time: 10% FTE as a Connector. The appointments are for 2 years.
Key Skills:
- Strong technical knowledge in the area being addressed. Adequate general technical knowledge in IT services and technologies.
- Strong interpersonal skills. In particular:
- Listening, empathy, tact and diplomacy
- Build relationships based on trust and respect
- Handle/defuse potentially conflicting situations
- Ability to see beyond the surface of a problem to the root cause (technical or human)
- Ability to succinctly summarise problems
- Ability to identify further engagement opportunities, thinking out of the box and building from candidate technical expertise(s)
Contact persons: Simone Campana and Xavier Espinal
For reference: IT Internal Selection Process for Part-Time Roles