Business Engagement: IT Technical Contact

Goals:

  • Liaise with the stakeholder with the goal to provide technical advice and strengthen collaboration, fostering technical alignment when possible.
  • Identify potential key collaboration areas, leading the follow-up activities.
  • Proactively keep the relevant levels of CERN-IT hierarchy informed.
  • Proactively build and maintain trust based relationships with the stakeholder.
  • Identify in advance potential issues at an early stage and escalate to ensure follow-up, mitigation and fixing
  • Ensure strategic IT technical information reaches the stakeholder.
  • These roles will maximise the candidates technical background in different required specific required areas
  • Time: 10% FTE as a Connector. The appointments are for 2 years.

Key Skills:

  • Strong technical knowledge in the area being addressed. Adequate general technical knowledge in IT services and technologies.
  • Strong interpersonal skills. In particular:
    • Listening, empathy, tact and diplomacy
    • Build relationships based on trust and respect
    • Handle/defuse potentially conflicting situations
  • Ability to see beyond the surface of a problem to the root cause (technical or human)
  • Ability to succinctly summarise problems 
  • Ability to identify further engagement opportunities, thinking out of the box and building from candidate technical expertise(s)

Contact persons: Simone Campana and Xavier Espinal

For reference: IT Internal Selection Process for Part-Time Roles